The general business relationships (GTC) apply to all contracts, deliveries and other services from Weingut Graf (hereinafter “the seller”) to the customer (hereinafter “the buyer”). The sale (order) between the seller
Heuriger Graf winery
Gerald and Inge Graf
Tax ID number: ATU 71336707
and the buyer, is governed by these general terms and conditions (“GTC”) with the exclusion of all previous, oral or written agreements with regard to the goods that are manufactured by the seller or given in production or purchased from third parties (hereinafter the “goods”) . Austrian substantive law applies to the order, excluding the UN sales law. The place of performance is Vienna.
Order: Conclusion of the contract
The order and contract between the seller and the customer for the purchase of goods comes about through the implementation and completion of the ordering process by the buyer (= binding offer) and through confirmation and acceptance of the seller's offer by the seller. The confirmation is sent to the buyer by e-mail. The buyer usually receives a confirmation of the order with all order data by email within one working day. An order can only be completed with an adult.
Right of return and withdrawal
You have a 14-day right of withdrawal. The buyer is entitled to withdraw from the order within 14 working days after receipt of the goods and to return the goods to the seller without giving a reason. This right of withdrawal only applies to consumers within the meaning of the Consumer Protection Act and not to entrepreneurs. In the event of a withdrawal, the goods must be returned completely and in their original packaging, in an unused and re-salable condition. Custom-made products, such as personalized products or orders made according to customer specifications, are excluded from the right to return or withdraw. The costs of returning the goods are to be borne by the buyer. The invoice amount to be reimbursed can be reduced accordingly by the seller if items are impaired by signs of use, damaged or incomplete.
To safeguard the right of withdrawal, it is sufficient to send the declaration of withdrawal (e.g. by letter or email) or the goods to the seller in good time. The revocation or the return must be sent to:
Gerald and Inge Graf
3512 Mautern Mauternbach 14
VAT ID no. ATU 71336707
In the event of an effective withdrawal, the services received are to be reimbursed. If the value of the goods has been reduced by the buyer, the buyer is obliged to pay compensation. This does not apply if the deterioration of the item is solely due to its examination, as it would have been possible in a shop.
When exchanging goods ordered from the web shop, the buyer pays for the shipping costs of the return.
prices and shipment
All sales prices include the statutory Austrian sales tax.
All goods in the seller's warehouse will be sent to the account specified by the seller when paying by credit card. In the case of goods that are not in stock and have to be ordered, they will be sent to the buyer immediately upon receipt of the goods. Delivery times are non-binding. Deliveries to the buyer are uninsured. The buyer bears the risk of losing the goods. If insured shipping is desired by the buyer, additional costs will apply depending on the package size and weight. The application for insured shipping must be made in writing by the buyer.
We deliver throughout Austria free of charge from an order of 2 bottles.
International shipping on request
Payment and retention of title
The goods are paid for using the PayPal, Sofortüberweisung or credit card payment systems to the account specified by the seller.
In the event of any returns, the invoice amount can be reduced accordingly. In the event of default in payment, the reimbursement of reminder fees at a flat rate of € 15 and the necessary collection fees in accordance with the statutory provisions, but at least € 100, is deemed to have been agreed. Statutory default interest remains unaffected.
The goods remain the property of the seller until they have been paid in full by the buyer.
In the event of a defective delivery, the shipping costs for uninsured shipping will be borne by the seller. In the case of defective goods, the buyer is entitled to new goods worth the purchase price. Without exception, monetary compensation will only be paid if the seller has made a wrong delivery and the goods cannot be exchanged for an equivalent one.
The seller is only liable to entrepreneurs for intent and gross negligence, but not for slight negligence. Liability for slight negligence towards consumers is also excluded, provided that personal injury is not involved. Any liability, with the exception of liability for intent, is limited to the amount of the purchase price of the goods. It is stated that the seller is in principle only an intermediary. The seller guarantees that the goods correspond to the descriptions contained in the order. However, there may be certain deviations in style, color, size or finish or irregularities in the packaging. No guarantee / liability can be assumed for this.
Otherwise the statutory provisions apply. However, the seller is not liable for damage that has not occurred to the goods themselves; in particular, the seller is not liable for lost profit or any other financial loss suffered by the buyer.
The buyer guarantees that the information and data provided by him are true and complete. The customer's data is stored and processed in the seller's database. The buyer hereby expressly consents to this storage and processing. A transfer of the data to third parties, unless the seller is legally obliged to do so, is excluded.
Should individual provisions of this contract (GTC) be or become invalid, the validity of the rest of the contract remains valid and unaffected. The invalid provision is to be reinterpreted or supplemented or replaced in such a way that the intended economic purpose is achieved as far as possible.
The terms and conditions are hereby recognized and approved by the buyer.